Question 1

How can I make payment for my session or appointment?

Accepted Answer

You can pay before or after the session via card or BACs.

If you are paying for a block of sessions/appointments then please pay for these prior to starting your first session via BACs to the following account:

Acc holder name: Mr L R Weston
Bank: Natwest
Acc type: Private account
Acc no: 56525303
Sort code: 53-50-52
Payment Ref: Your initials

Question 2

Is there parking?

Accepted Answer

Parking is available at all locations that Thrive operate from. At Oakfields Personal Training, there are 3 free parking spaces. If they are occupied, there is pay and display parking on street. At my Shirehampton studio & treatment room there is off street parking outside the rear of the studio.

Question 3

How far do you travel for mobile sessions?

Accepted Answer

At Thrive, we allow for a travel time of 15 minutes each way from my base of work (Clifton/Westbury Park) - to and from the appointment -  so it will include a lot of Bristol, depending on the time of session as traffic is always a factor. If you are further away, that does not rule you out, contact Thrive to discuss other options.

Question 4

Do you offer refunds?

Accepted Answer

Sessions purchased in a block are non-refundable but will be honoured for 6 months from the date of purchase if there is a break between appointments and/or can be transferred to another individual to use.

Question 5

What happens if I cannot make my session/ appointment?

Accepted Answer

If you are unable to attend a session (or are running late) please contact Thrive (https://www.thrivesouthwest.co.uk/contact)as soon as possible to discuss possible options. If you are unable to attend, and notified Thrive with less than 24 hours notice, you will be charged for the full session cost, as stated in the cancelation policy. Unfortunately, this is a necessity as last-minute changes can be very disruptive and effect income whilst still incurring outgoings for room/gym hire. Please still notify Thrive via email /text if it is an anti-social hour.

FAQs